Local Customer Pick Ups ~ On Site Purchasing ~ Size Fittings

Welcome to KidsstuffCanada 

We are a website mail order business.  We ship large volumes worldwide.   We are not a retail shopping store.  Our products are housed in commercial warehouses.   City By laws do not allow public access in commercial warehouses.    Our home office is set up for local customers to pick up their orders.  Do a sports fitting in our fitting room or view an item.   By appointment only.   We have over 50 vehicles per day at the home office.  We must keep the traffic flowing.   

Website orders.  Once you place your order, your order MUST be picked up within 2-3 days.   Large orders we ask to have picked up within 1-2 days.  We have a small office to house all these orders.   Canada Post shipping is set up for those that are short on time or out of town. 

PLEASE READ YOUR CONFIRMATION EMAIL THAT COMES 1 MINUTE AFTER YOUR ORDER IS PLACED. YOU WILL THEN RECEIVE ANOTHER EMAIL WHEN YOUR ORDER IS READY FOR PICK UP. WE ALWAYS TRY TO FIND WAYS TO HELP OUR CUSTOMERS POP IN WITH EARLY MORNING OR EARLY EVENING PICK UPS AT OUR HOME OFFICE.   IF YOU DID NOT RECEIVE YOUR EMAILS,  PLEASE CHECK YOUR SPAM, JUNK MAIL, OR THE EMAIL ADDRESS YOU PUT ON YOUR ORDER.  

Our sports shop always sets aside time for locals to book in for fittings. We ask that you please email us a list of all the sports gear and sizes needed so that we can have those items in from the warehouses, and ready for your fitting. We have ONE fitting room on site.  We must know if you need time for one child or 4 children, mom and dad, in order to book the correct amount of time.  

Please understand, there is a limited number of families we can book in each day.   Please ensure you book a time that works well for you and your family.     

 PUBLIC SALE DAY is for locals that are not able purchase from the website or need to view the items  By appointment only. There are no holds for public cash sales.   No website has the ability to hold items.   

The warehouse accepts Interact, Visa, Master Card, and Cash.
  
We try to ensure all orders are ready within 24-48 hours. We try for same day when we can. Excluding holidays and evenings. We are available on most weekends with limited times. If the shop is backed up with orders, your order may take an extra day. If you need your order right away,  please contact us during office hours. We always try our best to ensure everyone gets their items when needed.

We are a family consignment store with over 10,000 local families that bring in their items. We pay our consignors their 50%, therefore, our prices are firm.  Our consignors are local families, and they do their very best to ensure their items are in excellent and clean condition.   Our staff then double check all items as they come in.  
All sales are final once the item has been picked up.  Please check your items when picking up.   We can then either exchange an item or refund it before you leave.    If you have purchased on line, from the sports shop or clothing boutique,  and the item does not fit,  please contact us within 24 hours and we can do an exchange to ensure your child gets the size they need.   If we are sold out, we prefer to do a refund on the item.
  
For Our Out Of Town Customers -    For our out of town clients that wish to purchase and use local pickup,  not a problem.   Out of town customers can also have local family or friends do their pickups as long as the office is informed.  Out of town customers must pick up their order within the 2-3 day period as local customers.
 
Late Pick Ups - Local pick ups that are not picked up, or have not emailed us to set up a time, will be notified for a second pick up. We ask that anyone with an order not picked up and needs a few extra days, to please contact us right away so that we can help arrange a time that works for them. We are very limited on space in our office.    We have amazing ways to help customers pick up during odd hours when asked. Orders that are not picked up within the first 3-5 days and DO NOT CONTACT US, or decide to cancel their order, will have to pay the standard restocking charge  20%  The items will then be re pictured, listed and put back up for sale.
 
Orders not picked up after 30 days are donated to charity. 

Enjoy your visit to our site!
 

    KidsstuffCanada
    1014 Dunsmuir road
    Victoria, B.C.
    V9A 5C5    

    Revenue Canada Tax Numbers     GST   #88860 2877 RT 0001   PST  #1012-6051