Welcome to KidsstuffCanada
We are a website mail order business. We ship large volumes worldwide. We are not a retail shopping store. We are warehouse based with 4 warehouses. With over 50 vehicles per day here, we must comply with city by laws. By appointment only, in order to keep the traffic flowing. Local Customers can come in for a fitting or to view specific items through the office. These are city by law rules. They are firm.
Local pick ups are available in Victoria. Once you place your order, your order MUST be picked up within 2-3 days. Large orders we ask to have picked up within 1-2 days. Canada Post shipping is set up for those that are short on time or out of town. We have over 50 local families, per day, using local pickup. All orders are picked up from our very small office.
PLEASE READ YOUR CONFIRMATION EMAIL THAT COMES 1 MINUTE AFTER YOUR ORDER IS PLACED. YOU WILL THEN RECEIVE ANOTHER EMAIL FROM STAFF WHEN YOUR ORDER IS READY FOR PICK UP. WE ALWAYS TRY TO FIND WAYS TO HELP OUR CUSTOMERS POP IN WITH EARLY MORNING OR EARLY EVENING PICK UPS. IF YOU DID NOT RECEIVE YOUR EMAILS, PLEASE CHECK YOUR SPAM, JUNK MAIL, OR THE EMAIL ADDRESS YOU PUT ON YOUR ORDER.
Our sports shop always sets aside time for locals to book in for fittings. We ask that you please email us a list of all the sports gear and sizes needed so that we can have those items in from the warehouses, out and ready for your fitting. We have ONE fitting room on site. We must know if you need time for one child or 4 children, mom and dad, in order to book the correct amount of time.
Please understand, there is a limited number of families we can book in each day. Please ensure you book a time that works well for you and your family.
PUBLIC SALE DAY is for locals that are not able purchase from the website or need to view the items by appointment only. There are no holds for public cash sales.
The warehouse accepts Interact, Visa, Master Card, and Cash.
We try to ensure all orders are ready within 24-48 hours. We try for same day when we can. Excluding holidays and evenings. We are available on most weekends with limited times. If the shop is backed up with orders, your order may take an extra day. If you need your order right away, please contact us during office hours. We always try our best to ensure everyone gets their items when needed.
We are a children's consignment store with thousands of consignor's and regular customers. We pay our consignors their 50%, therefore, our prices are firm. Our consignors are local families, and they do their very best to ensure their items are in excellent and clean condition. Our staff then double check all items as they come in.
All sales are final once the item has been picked up, unless the item is damaged or not working. If you have purchased on line, from the sports shop or clothing boutique, and the item does not fit, please contact us within 24 hours and we can do an exchange to ensure your child gets the size they need. If we are sold out, we prefer to do a refund on the item.
For Our Out Of Town Customers - Local Pick Ups are for locals customers within the Victoria area. For our out of town clients that wish to purchase and use local pickup, they may do so. Out of town customers can also have local family or friends do their pickups as long as the office is informed. Out of town customers must pick up their order within the 2-3 day period as local customers.
Customers that would like to have their order shipped to them, please click on Canada Post in the shipping section.
Late Pick Ups - Local pick ups that are not picked up, or have not emailed us to set up a time, will be notified for a second pick up. We ask that anyone with an order not picked up and needs a few extra days, to please contact us right away so that we can help arrange a time that works for them. We are very limited on space in our office. We have amazing ways to help customers pick up during odd hours when asked. Orders that are not picked up within the first 3-5 days and DO NOT CONTACT US, or decide to cancel their order, will have to pay the standard restocking charge 20% The items will then be re pictured, listed and put back up for sale.
Orders not picked up after 30 days are donated to charity.
Enjoy your visit to our site!
WE ARE BY APPOINTMENT ONLY.
1014 Dunsmuir road
Revenue Canada Tax Numbers GST #88860 2877 RT 0001 PST #1012-6051