We are governed by city by laws here.
We are a website mail order business. We ship large volumes worldwide. We are not a retail shopping store. We are warehouse based not retail zoned for shopping. There is no shopping on site. Sports fittings are available by appointment only.
Local pick ups are available in Victoria, B.C. BY APPOINTMENT ONLY. No Drop Ins. We are a very busy shop and must keep the traffic flowing. Once you place your order, your order MUST be picked up within 2-3 days. Canada Post shipping is set up for those that are short on time or out of town. We have over 50 local families, per day, use local pickup. All orders are picked up from our small office.
We receive over 300 emails per day. On a busy day, we cannot always get them answered. If you are looking for a specific item, please use our search button. Its a fantastic tool. Keep the words simple. Lego Fisher Price Baseball glove.... You know what your needs are much better than we do. Sorry, at this time, we do not have a wish list.
PLEASE READ YOUR CONFIRMATION EMAIL THAT COMES 1 MINUTE AFTER YOUR ORDER IS PLACED. YOU WILL THEN RECEIVE ANOTHER EMAIL FROM STAFF WHEN YOUR ORDER IS READY FOR PICK UP. WE ALWAYS TRY TO FIND WAYS TO HELP OUR CUSTOMERS POP IN WITH EARLY MORNING OR EARLY EVENING PICK UPS. IF YOU DID NOT RECEIVE YOUR EMAILS, PLEASE CHECK YOUR SPAM, JUNK MAIL, OR THE EMAIL ADDRESS YOU PUT ON YOUR ORDER.
- Our sports shop always sets aside time for locals to book in for fittings. We ask that you please email us a list of all the sports gear and sizes needed so that we can have those items out and ready for your fitting.
- We have ONE fitting room on site. We must know if you need time for one child or 4 children in order to book the correct amount of time.
- PUBLIC SALE DAY is for locals that are not able purchase from the website or need to view the items By appointment only. There are no holds for public cash sales.
- The warehouse accepts Interact, Visa, Master Card, and Cash.
- We have over 2100 Daycare's, Preschools and teachers that purchase from our website store in large volumes. We work hard to help and ask that these orders are picked up within 1-2 days Space is an issue for these truck load orders.
- We try to ensure all orders are ready within 24-48 hours. We try for same day when we can. Excluding holidays and evenings. We are available on most weekends with limited times. If the shop is backed up with orders, your order may take an extra day.
- If you need your order right away, please contact us during office hours. We always try to help where we can.
- We are a children's consignment store with thousands of consignor's and regular customers. We pay our consignors their 50%, therefore, our prices are firm. Our consignors are local families, and they do their very best to ensure their items are in excellent and clean condition. Our staff then double check all items as they come in.
All sales are final once the item has been picked up, unless the item is damaged or not working. If you have purchased on line, from the sports shop or clothing boutique, and the item does not fit, please contact us within 24 hours and we can do an exchange to ensure your child gets the size they need.
For Our Out Of Town Customers - Local Pick Ups are for locals customers within the Victoria area only. For our out of town clients that wish to purchase large items or large loads as a local pick up, they may do so as long as they are able to pick up within a 2-3 day period.
- Customers that would like to have their order shipped to them, please click on Canada Post in the shipping section.
- Late Pick Ups - Local pick ups that are not picked up, or have not emailed us to set up a time, will be notified for a second pick up. We ask that anyone with an order not picked up and needs a few extra days, to please contact us right away so that we can help arrange a time that works for them. We are very limited on space. We have amazing ways to help customers pick up during odd hours when asked. Orders that are not picked up within the first 3-5 days and DO NOT CONTACT US, or decide to cancel their order, will have to pay the standard restocking charge 20% The items will then be re pictured, listed and put back up for sale.
- Orders not picked up after 30 days are donated to charity.
- Enjoy your visit to our site!
- WE ARE BY APPOINTMENT ONLY.
- 1014 Dunsmuir road
- Victoria, B.C.
- V9A 5C5
Revenue Canada Tax Numbers GST #88860 2877 RT 0001 PST #1012-6051